How do I archive and manage conversations?
Archive a direct message to clear your inbox, and rename, lock, add members to, leave, or delete a group chat.
Direct messages and group chats are tidied up in different ways. A direct message can be archived — hidden from your inbox without deleting anything. A group chat can't be archived; you edit it, leave it, or delete it instead.
Archive a direct message
On the web dashboard, click the trash icon in the conversation's top bar and confirm. In the coach app, long-press a direct conversation.
Archiving hides the conversation from your inbox. Nothing is deleted, and the conversation comes back on its own:
View a group chat's details and members
Open a group conversation and click the group details button on the web, or tap the group header in the coach app. You'll see the group's name, member count, and member list, with coaches marked Admin on the web and Coach in the app.
On the web, the users icon in the conversation's top bar opens a members quick-view without the full panel, and a Visit community link appears if the group is linked to a community.
Manage a group chat from its details
Everything below is in the group details on the web dashboard. The coach app can only leave a group.
| Action | How | What happens |
|---|---|---|
| Rename or change the picture | Click the pencil | The name is required — new groups are "Group Chat" until renamed. Remove the picture to restore the member mosaic |
| Lock the group | Turn off Allow members to message (on by default) | Clients can read but not send; you can always send |
| Add or remove members | Add members / Remove members | A system message notes the change; removed members lose access immediately, but their past messages stay |
| Leave | Leave chat (web) or Leave group chat (coach app) | A system message notes you left; the group carries on without you |
| Delete | Delete group chat | Removed for every member. Coaches only, can't be undone |
Members see a new name and picture in the client app, but your own web inbox always shows the 2×2 member mosaic for groups. You can't remove yourself with Remove members — use Leave chat — and as a coach you can remove the group's creator.
Things to watch out for
- If the group is linked to a community, changing its chat members never changes the community's membership. Manage members from the community to keep both in step.
Quick answers
What do clients see when I lock a group chat?
"Your coach has locked this conversation." in place of the composer. They can still read everything, and you can still send.