How do I turn messaging on or off for a client?
Use Feature Control to hide chat from a client's app, and control whether form reviews post a message into their conversation.
Verified Sep 12, 2026Web
Messaging is one of ten features you can switch on or off per client. Turning it off hides chat in that client's app and stops the automatic messages that would otherwise be posted into their conversation. All ten features are on by default.
At a glance
Where
Client profile → Settings → Feature Control
Applies to
One client at a time
Ends with
Chat hidden in that client's app, nothing deleted
Turn messaging off for a client
- Open the client's profile and go to Settings → Feature Control.
- Switch off Messaging.
- Changes save automatically — the header shows "Saving…" then "All changes saved".
Nothing is deleted. Turning Messaging back on restores everything the client had before.
What switching messaging off does
Effect
| Effect | Detail |
|---|---|
| Chat in the client app | Hidden — its tabs, cards, and buttons disappear |
| Form review messages | Skipped entirely for that client |
| Workout comment messages | Skipped entirely for that client |
| Existing conversations | Kept, not deleted |
Turn form review messages on or off for one client
Separately from the feature switch, you can control whether reviewing a form posts a message into a client's direct message.
- Open the direct message with that client on the web dashboard.
- In the Recent activity panel beside the conversation, find Enable form review messages.
- Toggle it off.
The setting is on by default. With it off, form reviews send no chat message — everything else in the conversation works normally.
The automatic messages this affects
- Form review messages — reviewing a form submission posts a message referencing the review into your direct message with that client. Requires both Messaging and Enable form review messages to be on.
- Workout comments — commenting on a client's workout delivers the comment into the direct message with the workout attached. Requires Messaging to be on. There's no separate toggle for this one.
Things to watch out for
- A feature is only ever hidden when you explicitly switch it off. Anything you've never touched counts as on.
- Switching Messaging off is not the same as archiving a conversation. Archiving only hides a direct message from your own inbox; the client's chat is unaffected.
- Clients whose account is archived keep read access to their conversations but can't send, reply, or react — that's separate from the Messaging switch.
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