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Message clients one-to-one, in groups, and in your communities.
11 articlesUpdated Sep 12, 20263 sections
Messaging basics
4How does messaging work in Fitsly?Understand direct messages, group chats, broadcasts, and where your inbox lives on the web dashboard and coach app.3 minHow do I start a direct message or group chat?Open a one-to-one conversation with a client, or create a group chat with several clients, from the web dashboard or coach app.2 minHow do I send photos, videos, voice notes, and GIFs?Send text, photo batches, video, voice notes, and GIFs from the web dashboard or coach app, and know the size limits for each.2 minHow do I reply, edit, delete, and react to messages?Reply to a specific message, edit or delete your own, and add emoji reactions from the web dashboard or the coach app.2 min
Managing conversations
3How do I send a broadcast announcement to my clients?Send one message to up to 100 clients at once — as private direct messages or one shared group chat — from the Messages page.1 minHow do I archive and manage conversations?Archive a direct message to clear your inbox, and rename, lock, add members to, leave, or delete a group chat.2 minHow do I turn messaging on or off for a client?Use Feature Control to hide chat from a client's app, and control whether form reviews post a message into their conversation.2 min
Communities
4How do I create a community?Create a shared community space with a name, description, and cover — and get its matching group chat automatically.2 minHow do I add and remove community members?Add clients to a community and remove them, and understand how membership syncs with the community's group chat.2 minHow do I post threads, polls, and pinned posts in a community?Post to a community feed with text, photos, video, and voice notes, run a poll with up to 10 options, and pin a post to the top.2 minHow do I moderate a community feed and set member permissions?Delete any thread or comment, control whether members can post and comment, and choose which community alerts you receive.2 min
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