How do I send a broadcast announcement to my clients?
Send one message to up to 100 clients at once — as private direct messages or one shared group chat — from the Messages page.
Verified Sep 12, 2026Web
A broadcast sends one message to many clients at once. Each recipient sees the message with an Announcement badge and gets a push notification. Broadcasts are on the web dashboard only. In the coach mobile app, Messages opens the app's own chat screen, which doesn't have a broadcast option.
At a glance
Where
Messages → Broadcast an announcement (megaphone)
You'll need
1 to 100 clients
Ends with
An announcement in each client's DM, or in one shared group
Recipients
100 max
At least 1, no duplicates
Text
5,000 characters
Photos
5 photos
10 MB each
Video
400 MB
One per broadcast
Send a broadcast
- On the Messages page, click the Broadcast an announcement (megaphone) icon.
- Choose the delivery mode (see below). Send separatelydefaultAs group chat
- Add recipients with the client pickers.
- Compose the message in one of three modes. Media covers photos and a video. TextVoiceMedia
- Click Send to N clients — or Create group · N if you chose the group option.
What a broadcast can contain
Content
| Content | Rules |
|---|---|
| Text | Up to 5,000 characters |
| Photos | Up to 5, JPG, PNG, or WebP, 10 MB each. Each photo arrives as its own message |
| Video | One, up to 400 MB — processed after upload, so it can take a moment before it plays |
| Voice note | Recorded in the browser, up to 3 minutes |
Choose how the broadcast is delivered
Delivery
| Delivery | What it does | Default |
|---|---|---|
| Send separately | Delivers the message as an individual direct message to each client. Replies come back to you privately and clients never see each other | Yes |
| As group chat | Posts the message in one group chat with all recipients, so everyone sees each other's replies | No |
As group chat reuses an existing group if you already have one with exactly these members; otherwise it creates a new group. This is the one place where a group isn't duplicated — starting a group chat by hand always makes a new one.
Things to watch out for
- A broadcast sent separately lands in each client's conversation as an ordinary message you sent, so removing it means deleting it in each conversation.
- Recipients get a push notification immediately. There's no scheduling and no quiet-hours window.
- Clients whose Messaging feature is switched off don't have chat in the client app.
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