How do I reply, edit, delete, and react to messages?
Reply to a specific message, edit or delete your own, and add emoji reactions from the web dashboard or the coach app.
Every message in a conversation has the same four actions behind it. On the web dashboard you hover a message to reach them; in the coach mobile app you swipe or long-press.
What each action does at a glance
| Action | Whose messages | Reversible | What others see |
|---|---|---|---|
| Reply | Anyone's, same conversation | n/a | Your reply with a 100-character preview of the original |
| Edit | Your own text messages only | Edit again | An edited label; the previous version isn't kept |
| Delete | Your own only | No | "This message has been deleted" |
| React | Anyone's | Yes | Your emoji on the message; the author is notified |
Reply to a specific message
Hover the message and choose Reply on the web, or swipe the message in the coach app. Your reply carries a short preview of the original, trimmed to the first 100 characters. Replies are text messages, and you can only reply to a message in the same conversation.
Edit a message you sent
Hover the message, open its menu, and choose Edit message on the web — Esc cancels. In the coach app, long-press the message and choose Edit.
You can only edit text messages you sent yourself. Photos, videos, voice notes, and GIFs can't be edited — delete and resend instead. Once edited, a label appears on the message for everyone: "edited" on the web, "Edited" in the apps.
Delete a message you sent
Hover the message, open its menu, and choose Delete message on the web. In the coach app, long-press and choose Delete. Everyone in the conversation immediately sees "This message has been deleted" in its place.
React to a message with an emoji
Hover the message and use the reaction button on the web, or long-press it in the coach app. Pick a quick reaction or open the full emoji picker:
❤️😂😮😢😡👍You get one reaction per message. Choosing a different emoji replaces yours; choosing the same emoji again removes it.
The message's author gets a push notification: "Liked your message" for heart emojis — ❤️ and other heart variants — and "Reacted [emoji] to your message" for anything else, so a reaction isn't a silent acknowledgement.
Things to watch out for
- Editing a message doesn't hide that it was edited — the label is shown to everyone in the conversation.
- A client whose account is archived can read the conversation but can't send, reply, or react.