How do I add and remove community members?
Add clients to a community and remove them, and understand how membership syncs with the community's group chat.
Clients never join or leave a community on their own — you add and remove them from inside the community, on the web dashboard or in the coach app.
Add clients to a community
- Open the community. In the hero at the top, click the + button. If the community has no members yet, you'll see an Add members button instead.
- Pick the clients from the picker. Clients already in the community don't appear.
- Confirm.
Each added client gets an "added you to" notification, sees the community in the client app, and is added to the community's group chat automatically. A system message in the chat notes who was added.
Remove clients from a community
- Open the community and click the − button in the hero. It appears once the community has members.
- Pick the clients to remove.
- Confirm.
Removed clients lose access to the feed and are removed from the group chat, with a system message noting the change. Everything they contributed — threads, comments, reactions, and poll votes — stays in the community for everyone else. Removing a member doesn't notify them.
Community members vs. group chat members
| Change you make | Effect on the community | Effect on the group chat |
|---|---|---|
| Add or remove community members | Membership updates | Membership updates to match, with a system message |
| Add or remove chat members in Messages | No change | Membership updates |
Working in a team workspace
Communities belong to the head coach's account. Team members work on the head coach's communities, and when managing members they can only add or remove clients assigned to them.
Things to watch out for
- Archived clients keep read access to communities they belong to, but the client app puts them in read-only mode — no posting, commenting, reacting, voting, or nickname changes.
- Deleting a community removes the feed for every member but leaves the group chat in place with the same members.
Quick answers
Why can't my client see Communities in their app?
They may not have been added to a community yet — clients only see communities they're a member of. They may also have the Community feature switched off, or an archived account, which leaves them read-only.