How do my clients connect Apple Health?
Walk an iPhone client through connecting Apple Health, read the three card states, and know what to tell them when data stops arriving.
Apple Health is the connectable source on iPhone. Your client connects it once in the client app, and their steps, sleep, weight and workouts sync to their account from then on. Android clients use Health Connect instead.
Connecting happens on the client's phone — there is nothing to switch on from your dashboard.
Steps your client follows to connect Apple Health
- Open Profile → App Integrations. The Integrations screen opens with an Apple Health card reading Not connected, a short explainer, and chips for what will be shared: Steps, Sleep, Weight, Body fat, Resting heart rate, Calories and Workouts. The same card appears on the Home screen until the permission prompt has been answered.
- Tap Connect Apple Health.
- Allow the categories on the iOS Health permissions sheet — steps, workouts and routes, active energy, weight, body fat, heart rate, resting heart rate, and sleep.
- The first sync starts right away and backfills up to 3 months of history (workouts: the 12 most recent). The card changes to Connected once data has been received.
What the three Apple Health card states mean
| State | What it means | What the client does |
|---|---|---|
| Not connected | Never connected, or the permission sheet was answered but no data has ever arrived — usually Don't Allow was tapped | Tap Connect Apple Health; iOS won't show the sheet again, so the app runs a sync and opens the Apple Health permissions screen with the Settings path |
| Connected | Data has arrived in the last 7 days. Shows Last synced, Sync now and Permissions | Nothing |
| Needs attention | Connected before, but no data for over a week | Tap Reconnect Apple Health |
Your dashboard shows the same client as Connected with a last-synced time, and turns to Not syncing after 7 days without data.
What the Apple Health permissions screen shows
The Permissions button on the Connected card opens a screen titled Apple Health with:
- A status card — Status, Last synced and Sync: Automatic.
- A warning banner when something is wrong: permissions not enabled on this device, no data received yet, or no data for over a week.
- Sync now.
- Shared with your coach — Steps, Sleep, Weight, Body fat, Resting heart rate, Calories, Workouts. There are no switches on iPhone, because Apple doesn't let apps see which permissions were granted.
- Reconnect and Open Apple Health settings.
How a client changes or removes Apple Health access
There is no disconnect button in the client app. Access lives in the phone's settings:
- Open Settings → Privacy & Security → Health on the iPhone.
- Tap the app's name.
- Turn categories on or off. Turning everything off disconnects it.
Open Apple Health settings on the permissions screen jumps to the app's own iOS Settings page; from there the client goes back to Settings and follows the path above. Data that already synced stays on the account.
Things to watch out for
- Apple Health permissions survive reinstalling the app, so a reinstall changes nothing. A new phone starts over: Reconnect re-runs the iOS sheet and backfills up to 3 months again, overwriting existing days in place rather than duplicating them.
- The App Integrations row on the Profile screen shows a "1 Connected" badge on every iPhone and iPad, even before Apple Health has ever been connected. Only the card on the Integrations screen reflects the real status.
Quick answers
My client says they connected but their app still says Not connected — why?
The card only flips to Connected once data has arrived. iOS shows the Health permission sheet once and never tells the app what was allowed, so if the client tapped Don't Allow, nothing can sync. They open Settings → Privacy & Security → Health → the app, turn on the data to share, then come back and tap Sync now.