How do I delete my coach account or free up my email?

Fitsly does not currently have a self-serve "delete my coach account" button anywhere in the app. To delete (or disable) your coach account, message us through Live Chat with the email address on the account, and the team will action it from the back end. Cancel any active subscription first so you're not charged again while the request is processed.

How to request deletion

1. If you have an active paid subscription, cancel it first from app.fitsly.com/settings/subscription so it doesn't auto-renew while the deletion is being processed. (See the "How do I cancel my Fitsly coach subscription?" article.)
2. Open Fitsly's Live Chat — click your profile avatar in the top-right corner of the coach app and choose Live Chat, or use the chat widget on the Fitsly website.
3. Send a short message that includes:
   • The email address on the coach account you want deleted.
   • Whether you want the email freed up for re-use (e.g. so you can sign up as a client of another coach) or fully removed.
4. Wait for the team to confirm. Once they've actioned it, the account will no longer be accessible at that email and you'll be able to sign up again (as a client or as a new coach) with the same address.

What "deletion" means in practice

When the team processes a deletion request, they typically disable the coach account on the back end rather than hard-deleting every record. The practical effect is the same from your side:

• You can no longer log in to that coach account.
• The email address is released, so you can use it to sign up to Fitsly as a client of another coach (or to start a new account from scratch).
• Any active clients you had on the account are no longer accessible to you. If you have clients you want to keep coaching, sort that out before requesting deletion — once the account is disabled, you can't reach them.

If you specifically need a hard data wipe (e.g. for a regulatory or privacy request), say so explicitly in the chat — the team will handle it as a separate request.

If you only need to free up the email — try the +alias trick first

A lot of coaches asking to "delete my account" actually just want to re-use the same email for a different purpose (a second coach account, a client account under someone else, a test account, etc.). For most of those cases, you don't need to delete anything — Gmail's plus-alias trick gets you a fresh Fitsly account on the same inbox.

For example, if your account is on you@gmail.com, sign up the new one with you+second@gmail.com. Gmail still delivers everything to your inbox but Fitsly treats it as a separate account. This is faster than waiting for support to delete the original.

The plus-alias only works on Gmail (and most Google Workspace addresses) — not on iCloud, Outlook, Yahoo, or ProtonMail. If you're not on Gmail, the support deletion route above is the only path.

If you accidentally signed up as a coach when you meant to be a client

If you signed up to Fitsly intending to be a client of another coach but ended up creating a coach trial account by mistake, message Live Chat with:

• The email address that was wrongly registered as a coach.
• The name of the coach who's supposed to be inviting you.

The team will disable the wrongly-created coach account so the email is released, then your real coach can send you a fresh client invite to that same address.

Things to watch out for

• Cancel your subscription before requesting deletion. Deletion does not stop billing on its own — if your card is on file with an active subscription and you don't cancel first, you can still be charged before the team processes the deletion.
• Account deletion is not reversible. Once the team has disabled the account, you cannot recover the data, the client list, the messages, or the payment history. If you might come back, consider just letting the subscription lapse instead — your account stays in place but inactive.
• Your clients lose access to you after deletion. They will no longer see you in their app and cannot send you messages. If you have paying clients, give them notice and/or transfer them to another coach before requesting deletion.
• There is no "Delete account" button in Settings. Don't go hunting for one — Settings → Account does not include a deletion option today. Live Chat is the only path.
• The "disable" wording is intentional. The team disables the account rather than hard-deleting every record so we can recover from accidents and so audit/billing data stays intact. From your side it behaves exactly like a deletion — you can't log in and the email is freed.