How do I delete my coach account?
Stop billing by cancelling your subscription, understand what happens to your access and data, and contact Fitsly to close the account.
Closing down on Fitsly has two parts: stopping the billing, which you do yourself from Settings → Subscription, and closing the account itself, which you arrange with the Fitsly team.
Step 1 — cancel your subscription
Cancelling is what stops future charges. Do this first, before your next renewal date.
- Go to Settings → Subscription and click Cancel subscription on the Current plan card.
- Enter a reason — the page requires one before you can confirm, and it's sent to the Fitsly team.
- Confirm with Cancel plan. The confirmation shows your plan, price, and the date access runs to.
Cancelling doesn't cut you off. Your plan stays fully usable until the end of the billing period you've already paid for, the Current plan card switches to Auto-renew off with your end date, and you can Reactivate plan any time before that date.
If you're still on your free trial, cancelling before it ends means you're never billed.
Step 2 — cancel anything billed separately
| Subscription | What to do |
|---|---|
| Your Fitsly plan | Cancel from the Current plan card |
| White Label add-on ($199/month) | A separate subscription — turning auto-renew off on your main plan doesn't touch it. Cancel it from the White Label settings page |
Step 3 — contact Fitsly to close the account
There's no self-serve delete control. Use the billing support links in the footer of the subscription page: email help@fitsly.com or open Live Chat, include the email address on your coach account, and say that you'd like the account closed.
What happens when your plan ends
| Area | What happens |
|---|---|
| Access | Lapses on your end date |
| Client limit | Drops to 0 — actions are blocked with "Your subscription plan has expired. Please upgrade to a paid plan to continue." |
| Open invoices | Voided |
| Invoice history | Stays available |
| Team members | Blocked with a "Billing isn't active for this workspace yet" notice |
| Coming back | Choose a plan again from Choose plan at any time — it restores everything |
Your clients are never notified about your Fitsly subscription — they're not shown your plan, and they're not told when you cancel.
Things to watch out for
- Any packages you sell your clients are a separate system from your Fitsly subscription. Wind those down before your access ends.