What payment and subscription notifications do I get?
See which payment, subscription, and cancellation events notify you, which ones stay silent, and where to check instead.
Fitsly notifies you about three payment events. Each one lands in your in-app notification feed, and the Payments section of your notification settings has a push toggle and an email toggle for each: Payments received, New subscriptions, and Cancelled subscriptions. Push and email both start on — turn email off if you only want the push alerts.
Notifications you receive
| Event | What you get |
|---|---|
| A client payment succeeds — one-time purchase, first subscription charge, or renewal | Payment Received push with the client, amount, and package, plus an email if enabled |
| Someone subscribes to a package | New subscription push (plus email if enabled), including the trial end date when the package has a trial |
| A client cancels their own plan from the client app | Subscription Cancelled push (plus email if enabled) |
| A $0 payment, such as a free-trial start | Nothing |
| A client payment fails | Nothing |
Which cancellations notify you
The cancellation notification fires specifically when a client cancels their own plan from the client app. Cancellations you make yourself — from the subscriber drawer, the Subscriptions row menu, or a client's Payments tab — are your own action, so watch the subscription's status there rather than waiting for an alert.
Things to watch out for
- Payments is web-only. You'll get the push on your phone, but the subscriber, refund, and payout actions it points at are on the web dashboard.
- Team members don't see payments at all. The Payments menu is hidden for them, so payment follow-up sits with the account owner.
Quick answers
Why didn't I get a payment notification when my client started a free trial?
Trial signups charge $0, and $0 payments never trigger a payment notification. You get the new subscription notification instead, with the trial end date included. The payment notification arrives when the first real charge succeeds after the trial.