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Sell packages, take payments through Stripe, and get paid out.
12 articlesUpdated Sep 25, 20264 sections
Setting up payments
1Packages and storefront
5How do I create a package?Build a one-time or recurring package with a price, trial, commitment, and storefront description, then publish it for sale.2 minHow do I share my storefront and control what's for sale?Copy your public storefront link, share individual package URLs, and use the live and visibility toggles to control what can be bought.2 minWhat is the 2% service fee on client payments?Fitsly takes a 2% platform fee on payments made through Fitsly Payments. By default your clients cover it at checkout; you can absorb it per package instead.2 minHow do I create and manage discount coupons?Create percentage or fixed-amount discount codes on a package, set how long they run, and delete ones you no longer want redeemed.2 minHow do I duplicate or archive a package?Copy a package into an unpublished draft, archive one you've stopped selling, and upgrade a legacy package to get its analytics back.2 min
Subscriptions and refunds
4How do I manage a client's subscription?Pause, cancel, reverse a cancellation, or shift the billing date on a client's subscription from any of the three places it appears.2 minHow do I refund a payment?Issue a full or partial refund from any payment list, and understand what a refund does and doesn't change.1 minWhat happens when a client's payment fails?Understand the past-due state, how Stripe's automatic retries work, how to retry a charge yourself, and what the client sees.2 minWhat payment and subscription notifications do I get?See which payment, subscription, and cancellation events notify you, which ones stay silent, and where to check instead.1 min
Payouts and revenue
2How do I request a payout, and how long until the money lands?Request your available Stripe balance from the Payouts page, and read the balance breakdown that shows what's ready and what's still settling.3 minHow do I track my revenue in Fitsly?Read the Overview, Packages, package detail, Subscriptions, and client-profile surfaces that show what you're earning and who's paying.2 min
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