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Your profile, subscription, invoices, team members, and notifications.
15 articlesUpdated Sep 12, 20263 sections
Profile and account
4How do I update my coach profile and business settings?Change your email, password, SMS number, and active sessions in account settings, and your business name, colors, and logo on the Brand kit page.2 minHow do I manage my notification preferences?Choose which events push to your phone, which also email you, and which email categories you receive — plus how your inbox works.2 minHow do I change my region and units?Where your country and preferred units are set, how new clients inherit them, and how to change a client's units and timezone.1 minHow do I delete my coach account?Stop billing by cancelling your subscription, understand what happens to your access and data, and contact Fitsly to close the account.2 min
Plans and billing
7How do I change my Fitsly subscription plan?Upgrade, downgrade, or switch between monthly and yearly billing from Settings → Subscription, and know exactly what you're charged today.2 minHow do I cancel or reactivate my Fitsly subscription?Cancel from the Current plan card, keep full access until your paid period ends, and reactivate any time before that date.2 minHow do I update my payment method and billing details?Add cards, set a default, remove old ones, and edit the address and tax ID that appear on every Fitsly invoice.2 minWhere do I find my Fitsly invoices?View, download, and pay your Fitsly invoices from the Invoices section of Settings → Subscription, and understand what a failed payment means.2 minHow does the client limit work on my plan?Your plan's client limit counts every Active and Pending client in your workspace — here's what counts, what's blocked at the limit, and how to free up space.2 minHow do I extend my free trial?What your 14-day trial includes, what happens when it runs out, and how to reach Fitsly billing support if you need more time.2 minHow does the Fitsly referral program work?Share your referral link or invite coaches by email, and earn $20 credit when a coach you referred makes their first payment.3 min
Team and workspaces
4How do I add a sub-coach or team member?Invite coaches and admins into your workspace from Settings → Team Members, and resend or cancel an invitation that hasn't been used.3 minHow do I assign clients to a sub-coach?Give a sub-coach access to specific clients from the Team Members page, take clients back, and know what each side is notified about.2 minWhat can each team role do?Compare Owner, Admin, and Sub-Coach access, change someone's role, remove a member, and read the Team Members page.3 minHow do I switch between workspaces?Move between your own business and any team you belong to using Change Team, and understand what changes when you do.2 min
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