Where do I find my Fitsly invoices?
View, download, and pay your Fitsly invoices from the Invoices section of Settings → Subscription, and understand what a failed payment means.
Every charge Fitsly makes for your subscription is listed in the Invoices section of Settings → Subscription on the web dashboard. It's head-coach only, and the Subscription tab is hidden in the coach mobile app.
View and download an invoice
The Invoices list shows 10 invoices at a time — invoice number, date, description, amount, and status.
- Go to Settings → Subscription → Invoices and find the invoice.
- Click the download icon on its row. The invoice page opens in a new tab.
- Click Download invoice for a PDF copy.
The address and tax ID from your Billing information appear on every invoice.
| Status | Meaning |
|---|---|
| Paid | The charge went through |
| Open | Not yet paid |
| Uncollectible | Fitsly stopped trying to collect it |
| Refunded | The charge was returned to you |
| Void | Cancelled — no longer payable |
If a renewal payment fails
- Fitsly emails you with a link to pay the invoice. If the charge keeps failing on retry, follow-up emails include the date of the next attempt, shown in your timezone. Some payments instead need you to confirm them with your bank — you get a "Confirm your payment" email in that case.
- The dashboard shows a Payment failed notice on three surfaces: at the top of the subscription page, as a banner across the dashboard, and as a pop-up when you open the dashboard. Each shows the amount and the declined card with a Pay invoice button. When the charge needs bank confirmation they read "Payment requires action" with a Confirm payment button instead.
- Plan changes are blocked while the invoice is outstanding.
Pay an outstanding invoice
The Pay invoice button on the failed-payment notices normally opens a secure Stripe payment page for that invoice in a new tab. Pay there and the notices clear automatically once the payment succeeds.
Fitsly's own invoice page — reached from the Invoices list, or from the notices as a fallback when no Stripe page is available — lets you pay with a saved card or a new card, with a "make this my default" option that's on by default. If the payment needs bank confirmation, that page walks you through verifying with your bank, or you can select a new payment method and pay with a different card.
Things to watch out for
- A failed plan-change charge is voided as soon as its first attempt fails, rather than retried against your card.
- Your clients never see any of this. Fitsly billing is between you and Fitsly; any billing in the client app relates to packages you sell.
Billing support is in the footer of the subscription page: email help@fitsly.com or open Live Chat.