How do I update my payment method and billing details?
Add cards, set a default, remove old ones, and edit the address and tax ID that appear on every Fitsly invoice.
Verified Sep 12, 2026Web
Your cards and billing details sit in two sections of Settings → Subscription on the web dashboard: Payment methods and Billing information. Both are head-coach only, and the Subscription tab is hidden in the coach mobile app.
At a glance
Where
Settings → Subscription
Who can do it
The head coach, on the web dashboard
Applies to
Your Fitsly plan and White Label add-on
Add a payment card
- In Settings → Subscription → Payment methods, click Add payment method.
- Enter the card details in the secure card field.
- Leave Use as default payment method on to make it the card your subscription bills to, or switch it off to just keep the card on file. OndefaultOff
Change your default card or remove a card
- Make default — open a card row's menu and choose Make default.
- Remove card — from the same row menu, with a confirm step.
Rule
| Rule | Behaviour |
|---|---|
| Removing a non-default card | Allowed any time |
| Removing your default card | Not allowed while a subscription is active, or while other cards are on file — set a different default first |
| Card nearing expiry | Fitsly emails you to update it; non-default cards expiring within 3 months show an Expires soon pill |
Update your billing information
- In Billing information, click Edit details to open the editing drawer.
- Fill in the fields below.
- Click Update billing info.
Field
| Field | Notes |
|---|---|
| Country | Selectable list |
| State | Selectable where the country has states, free text otherwise; cleared when the country changes |
| Postcode | Up to 12 characters |
| City | Up to 128 characters |
| Street address | Up to 256 characters |
| Apt, suite (optional) | Up to 256 characters |
| Tax ID type (optional) | The kind of tax ID you have |
| Tax ID number | Validated against the chosen type's format |
Your legal name and email come from your account and appear alongside these fields. Everything here appears on every invoice.
Things to watch out for
- White Label is billed to the same card as a separate $199/month charge, so a card change covers both.
- Updating the card doesn't clear a failed payment on its own. If a renewal charge is declined, the dashboard shows a Payment failed notice with the amount and the declined card, and Fitsly emails you a link to pay. Pay it from the notice — plan changes unblock once it's paid.
Billing support is in the footer of the subscription page: email help@fitsly.com or open Live Chat.
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