How do I add an in-person client who doesn't need an email or app login?
Add an in-person client without sending an invitation, so you can track their training and notes while they never log in to the client app.
Some clients you only ever see in the gym. You still want them on your roster so you can plan their training and keep notes, but they don't need the client app.
Fitsly always requires an email address on a client account — it's the login and the invitation address, so there's no way to create a client without one. What you can do is create the account without inviting them, so nothing is emailed and they never set a password.
Add an in-person client without inviting them
- Open Clients → New client.
- Set the coaching mode to In-Person, or Hybrid if you also coach them online. OnlineIn-PersonHybrid
- Enter their first name, last name, and an email address. If the person genuinely doesn't have one, use an address you control — a Gmail plus alias like
you+studio-jane@gmail.comreaches your inbox but counts as a separate account. - Untick Send an email invite now.
- Add any details you want on file — date of birth, sex, height, activity level, units.
- Click Save client.
What a client without a login can and can't do
The client is created with status Pending and stays there until someone uses their invite link.
| While they're Pending | What happens |
|---|---|
| Emails | Nothing is sent unless you invite them |
| Client app | They can't log in — Pending accounts have no password |
| Your dashboard | Their full profile, calendar, training, and notes work as normal |
| Assignments | Programs, forms, habits, and settings can all be assigned and wait for them |
| Client spot | They use one, exactly like an Active client |
You can plan their training and keep goals, notes, and limitations on their profile without them ever opening the app. Feature toggles still apply, but have no effect until there's an app to hide things from.
Invite an in-person client later
If they decide they want the app after all, open their profile. The getting-started panel on General → Overview has Resend invitation — confirm or change the email and send it. You can also click Copy invite link and send the link yourself over text or chat.
Changing the email at that point updates the email on their account, and the new address becomes their login. It's rejected if another account already uses it.