Why can't my client see something I assigned them?
Work through the reasons assigned content stays hidden — refresh delay, feature toggles, calendar reach, archived accounts, and unshared vault items.
When a client says something you assigned isn't there, it's almost always one of a handful of causes. Work down this list in order — the first two account for most cases.
| Symptom | Likely cause | Fix |
|---|---|---|
| A tab or feature you just switched on is missing | The app hasn't refreshed | Close and reopen the client app |
| A whole tab or section is missing | The feature toggle is off | Settings → Feature Control |
| Schedule, nutrition and vault are all gone | The account is archived | Reactivate account |
| A future workout isn't on their calendar | It's beyond their calendar window | Settings → Training → Calendar visibility |
| A vault file is missing | It was never shared | Share it, or add it to a shared collection |
| A form is missing | It wasn't assigned, or it's outside its date window | Assign it and check the dates |
Give the client app time to refresh
Feature switches don't reach the client's screen instantly. The change arrives on the app's next account refresh — every 14 minutes while the app is open, or when they reopen it.
Ask the client to close and reopen the client app before you investigate anything else.
Check the feature toggle for that client
Every client has ten feature switches, all on by default, that control which parts of the client app they see. A switched-off feature hides the tab, cards, and buttons for it — the content is still there and comes back untouched when you switch it on.
- Open the client's profile and go to Settings → Feature Control.
- Find the switch for the feature in question: Training, Nutrition, Calendar, Messaging, Check-ins, Habits, Progress Photos, Body Metrics, Vault, or Community.
- Turn it on. Changes save automatically — the header shows "Saving…" then "All changes saved".
A feature is only ever hidden when it's been explicitly switched off; anything you've never touched counts as on.
Check whether the client's account is archived
An archived client's app switches to limited access. They keep read-only access to their progress, body metrics, workout and exercise history, and past messages, with a Limited Access card on their dashboard — but the schedule, nutrition, and vault tabs are hidden.
Open their profile and click Reactivate account to restore everything.
Check how far the client's calendar reaches
A workout scheduled beyond the client's calendar window is assigned but not yet visible to them.
- Open the client's profile and go to Settings → Training → Calendar visibility.
- Check Show the previous week — lets the client scroll one week back.
- Check Show the next … weeks ahead and its selector, which lets the client scroll 1–4 weeks ahead. 1234
- Use the "They see" preview to confirm the exact week strip the client gets.
New clients start with your own calendar default from Settings → Display → Calendar visibility, so check that too if every new client has the same gap. If you turned the weeks-ahead toggle off for a client and later turn it back on, check the selector — it may not return to the number you had before.
A program starting on a future date also appears on the client's schedule immediately but sends no notification, so clients often don't know it's there. Only workouts dated today in the client's timezone trigger one.
Check that vault content is actually shared
Nothing in your Vault is visible to a client until you share it — either individually, so it lands on their Files page, or by including it in a collection you've shared with them. Sharing is silent: no notification is sent on any sharing path, and clients see new content the next time they open the Vault tab.
The Vault tab itself is hidden when the Vault feature switch is off for that client, and while their account is archived.
Check that the form was assigned, not just created
A form is invisible until it's assigned to the client or its public link is shared.
- Check-ins appear on the client's schedule, and their schedule and reminders only run inside the start/end date window you set when assigning. Outside that window, nothing shows.
- One-time forms are presented when the client next opens the app — unless Show pending forms on app open is off for them, in which case the form waits quietly in their Forms list.
- A form with no questions can't be selected when adding from a client's profile. Add at least one question first.
Things to watch out for
- Sub-coaches only see and manage clients assigned to them, and see only the vault resources and collections they created themselves. Admins see everything in the workspace.
- Adding an item to a shared collection makes it visible to everyone that collection is shared with.
- Turning off Build & log freestyle workouts hides the client's freestyle builder, and turning off Reschedule their own workouts hides the move-workout control.
Quick answers
Do feature toggles delete the client's data?
No. Switching a feature off hides it from the client's app; all data stays and comes back when you switch it on.