Fitsly does not yet have a self-serve delete-client option. Today, archiving a client is the only way to remove them from your active client list. If you need a client's account fully deleted (for example, the client requested a data wipe, or you need to free up their email address so it can be reused), message us through Live Chat and the team will handle the deletion from our end.
What to do today
For the everyday case of "I'm done coaching this person and want them off my list", archive the client. This removes them from your active Clients list, retains their data so you can reactivate them later, and is what the team currently recommends in every "can I delete?" conversation.
The full archive flow (where the Archive client button lives, what the confirmation looks like, and where archived clients reappear) is covered in its own article — see "How do I archive a client?".
Archive vs delete — what's the difference?
| Archive | Delete (via support) | |
|---|---|---|
| Self-serve in the coach app | Yes | No |
| Client removed from active Clients list | Yes | Yes |
| Client's data (workouts, history, messages, payments) retained | Yes | No |
| Client can be reactivated later | Yes | No |
| Client's email freed up for reuse with another Fitsly account | No | Yes |
| Coach can do it themselves immediately | Yes | No — requires support request |
If you don't need the email freed and don't need the data wiped, archive is almost always the right call. Reach for full deletion only when archive isn't enough.
When you actually need full deletion
A few situations call for full deletion rather than archive:
- The client has asked you to delete their account and personal data outright.
- The client wants to sign up to a different coach using the same email, and you need that email released from your account. (Archived clients still occupy the email — see the "How do I add a client and Fitsly says 'email already exists'" article for context.)
- You're winding down your business and want clients fully removed rather than parked.
For any of these, message us through Live Chat (click your profile avatar in the top-right corner and choose Live Chat) with the client's name and email. We will confirm with you, then delete the account from the back end.
"I want to delete and re-add the same client to fix a problem"
A few coaches reach out asking to delete a client so they can add them again — usually because the client can't log in, has the wrong email saved, or is stuck in a weird state. Don't go down the delete-and-re-add path for these. Tell us what's actually broken (the client's email, login error, or other symptom) and we'll fix the underlying issue without disrupting their account or losing their history. Most "can't log in" cases turn out to be a small data fix on our end rather than a delete.
Things to watch out for
- There is no Delete button on the client profile, on the Clients list, or in any bulk action menu. If you're hunting for one, you're not missing it — it's not there.
- Archive does not free up the client's email for reuse with another Fitsly coach. Only full deletion (via support) does that.
- Archive is reversible from the Clients list (filter to Archived to bring them back). Full deletion is permanent — there is no recovery once support has actioned it.
- For routine "I'm done with this client" cases, default to archive. Reserve the support request for cases where archive genuinely isn't enough.