How do I download a client's filled-out form as a PDF?

Fitsly does not currently have a native "download as PDF" or "export submission" button on form submissions. The two working paths are: use your desktop browser's built-in print-to-PDF on the open submission, or message support for an ad-hoc export. Native form export is on the roadmap but hasn't shipped.

Option 1 — Browser print-to-PDF

This is the fastest route for one or two submissions, and it produces a clean PDF you can share or file.

1. Sign in to app.fitsly.com on a desktop browser (Chrome, Safari, Edge, or Firefox).
2. Open the form submission you want to download. You can find it from either:
   • The client's profile → Forms tab → click the submission, or
   • The account-wide Forms → Submissions page → click the row.
3. With the submission modal open and the answers visible on screen, open your browser's print dialog:
   • macOS: Cmd + P
   • Windows / Linux: Ctrl + P
4. In the print dialog, change the Destination (Chrome/Edge) or PDF option (Safari/Firefox) to Save as PDF.
5. Save the file. The PDF captures whatever is rendered on screen at that moment.

This works for any form type — Check-In, One-Time, or Public — and for forms that include photo uploads (the photos render in the PDF as long as they've loaded in the browser).

Option 2 — Ad-hoc export through support

If you need many submissions at once, or you need them in a structured format (CSV, JSON), message us through Live Chat (avatar dropdown → Live Chat) and tell us:

• The form name (or names) you want exported.
• The client (or "all clients") and the date range.
• The format you want — PDF for individual submissions you'll share or file, CSV if you're going to analyse them.

The team handles these manually so allow some lead time. There's no SLA on ad-hoc form exports.

Things to watch out for

• There is no Download or Export button anywhere in the form submissions UI today. Don't go hunting for one — it's not hidden, it doesn't exist.
• The print-to-PDF approach captures what your browser renders. If a submission has long answers that scroll inside the modal, expand the modal or scroll through before printing so everything is visible. Anything inside a collapsed section won't appear in the PDF.
• Photo uploads in form answers do appear in the print-to-PDF output, but only after the browser has fully loaded each image. Wait a few seconds before opening the print dialog if the submission has multiple photos.
• The mobile coach app does not have a print dialog. Use a desktop browser for the print-to-PDF route.
• Native form PDF export is on the roadmap but is not shipped. The team will replace this article when it does.