How do I join my coach and download the app?
Accept your coach's email invitation on the web, set your password, then install the client app and sign in.
You can't sign up on your own. Every client account starts with an email invitation from your coach. You set the account up on a web page, then install the client app and sign in there.
Your coach may run everything under their own brand — their logo, colors, welcome message, and app name. It all works exactly the same way.
Accept your coach's invitation
- Open the invitation email from your coach — "[Your coach] has invited you to train with them!" — and tap the signup link. Your coach may also send you the link directly.
- The link opens a personal setup page showing your coach's name, photo or logo, and any welcome message they wrote.
- Your email address is already filled in and can't be changed here. Check your first and last name, which are pre-filled and editable.
- Choose your country. It arrives pre-selected from your coach's country, and you can change it.
- Create a password, then tap Create account & continue.
Everything you enter here can be changed later from your profile in the app.
What you need to enter on the setup page
| Field | Rules |
|---|---|
| Email address | Already filled in, can't be changed on this page |
| First name / last name | Required, up to 35 characters each |
| Password | At least 8 characters, including at least one number or symbol; up to 128 |
| Country | Required, pre-selected from your coach's country |
Download the client app
Finishing setup lands you on an "all set" page with App Store and Google Play buttons. The same download links are emailed to you in a welcome email.
- Tap the button for your phone and install the app.
- Open the app and sign in with your email address and the password you just created.
Things to watch out for
Your account only works in the client app. Client accounts and coach accounts are separate, so your sign-in won't work on a coach dashboard.
If your coach runs their own branded app, only accounts belonging to that coach can sign in to it. If that app ever shows "This app is no longer available", your account and data are intact — contact your coach about how to continue.
Quick answers
Why does my invite link say "Invalid signup code"?
The link works once. After your account is set up it stops working and shows "Invalid signup code". If you've already finished setup, just sign in to the app. If you haven't and the link won't work, ask your coach for a fresh invitation.