How do I sign in, and what if I forget my password?
Sign in to the client app, stay signed in, reset a forgotten password, and change your password or email address.
You sign in to the client app with the email address your coach invited, and the password you created during account setup. The app is available in English, Spanish, and Dutch.
There's no sign-up option in the app — accounts only come from a coach's invitation.
Sign in to the client app
- Open the client app and enter your email address. Capitalization never matters.
- Enter your password. A toggle shows or hides it while you type.
- Tap Sign in.
The screen notes that by signing in you agree to the Terms of Service and acknowledge the Privacy Policy. There's also a Remember me checkbox — it has no effect, because you stay signed in either way.
What happens the first time you sign in
- If your account has no country set, the app asks you to pick one before continuing.
- If your coach assigned onboarding forms you haven't submitted, a Forms to complete screen lists them. A back button lets you defer and enter the app, and the screen releases you once every required form is done. Your coach can turn this screen off for you.
Stay signed in and sign out
Once you're in, you stay signed in for up to 180 days without re-entering your password. If your session expires, you're returned to the sign-in screen with "Your session has expired, please login to continue."
To sign out, use your profile screen. That ends your session on that device only — other devices stay signed in.
Reset a forgotten password
- On the sign-in screen, tap Forgot password?.
- Enter your email address and send the reset link. A "Check your inbox" screen confirms it was sent.
- Open the emailed link — it opens a web page — then enter and confirm your new password and tap Update password.
- When you see "Password updated", go back to the client app and sign in with the new password.
The reset link stays valid for 2 days. Requesting a newer one replaces the older link, and an expired or replaced link shows "Link expired" with a shortcut to request a fresh one.
Change your password or email address in the app
From your profile:
- Password editor — enter your current password, then the new password and its confirmation. The two must match, and the same strength rules apply. A "Password updated" email confirms the change, and other signed-in devices stay signed in.
- Email editor — enter the new address plus your password. The change takes effect immediately, and an "Account activity: Email address changed" notice goes to your old address. An address already used by another account is rejected.
Sign-in messages and what they mean
| Message you see | What it means |
|---|---|
| "Email or password is incorrect." | The email address isn't recognized — check for typos and try the address your coach invited |
| "Password is incorrect." | The email is known but the password is wrong |
| "Your account has been flagged…" | Contact customer support to continue |
Quick answers
How long does a password reset link last?
2 days, and a newer reset email replaces the older link. If you ask for a fresh link from the web page's Request a new link shortcut, that page says the link expires in 30 minutes — it still lasts 2 days.